Many businesses that we come across rarely engage in any form of formal competitor analysis. If you're one of them, read on to find out why competitor analysis is an important part of marketing growth strategy.
The inspiration from this post came from recently taking part in the Round The Island Race. This is an annual race around the Isle of Wight in the Solent, with over 1,000 yachts competing. It draws in everyone from professional crews to amateurs looking to take part in the experience of the day.
As an agency we run competitor analysis as part of our strategic work for customers. As we took part in the race I reflected on how regularly we were watching the tactics of other boats.
We looked at how they were catching the wind, setting their sails and selecting their course. While we rarely copied them exactly, it influenced the decisions we made. With the experience of our crew and skipper, it helped us achieve a very respectable 74th out of 1,200 competitors. A great result considering there were a number of professional crews taking part.
Why don't businesses run competitor analysis
A lot of businesses are focused on running their own race. It's typical that you are confident in the products and services you're offering. You get good feedback from your customers. You are working on being the best you can be for your customers without worrying too much about what your competitors are up to.
It's likely that you'll be informally capturing information on your competitors. You'll get information from customers and suppliers. You'll take a look at their websites from time to time.
It's also common to not want to directly copy your competitors, as you're focused on being better and doing things differently.
Why is competitor analysis important
Most businesses end up looking at their marketing and growth planning from an internal perspective.
- They use industry specific jargon to describe their products and services
- They talk about the features of their product or service
- They assume that the people they are marketing to, speak the same language
- They assume that the people the are marketing to understand what they are talking about
Competitor analysis is a great opportunity to put yourself in your customers' shoes and look at your market and business from the outside.
Yes it's important to understand what your competitors are doing better than you. It's even more important to put yourself in your customers' shoes and look at things from their perspective.
Where to start with looking at things from your customers' perspective
We'll go into more detail on how to run a competitor analysis in a future post. In this post, we'll outline a couple of important steps to take before you get stuck into your competitor analysis.
Start with your customer personas
The first place to start is by creating your customer personas. These are descriptions of the people in the roles involved in the decision making for the product or service you are selling.
In a complex B2B sale it is common to have a decision making unit or DMU. When you have this you'll need to understand each of the personas involved in a typical sale.
If you already have personas created for your business, read them and refresh your memory before starting with your competitor analysis.
If you haven't already created your personas, then work on creating them before running the competitor review.
If you want to put yourself in their shoes, you need to understand them. Understand their challenges, why they'd say yes to you, and what stops them buying from you.
Understand their customer journey
When you've understood your customer personas, map out their typical customer journey. Where does it start and the steps they typically take in researching and then buying the product or service you're selling.
It's important to go through these steps before getting started on your competitor analysis. By taking these steps you'll be approaching the customer journey from the customers' perspective, rather than your own.
Common challenges with competitor analysis
Prioritising competitor analysis
The first challenge is prioritising the competitor analysis and assigning sufficient time to run it. For an experienced person, an online competitor analysis of 10 competitors will take about a full day of work.
Many businesses don't see sufficient value in a competitor analysis. Which means they prioritise other activities and it never gets done.
Understanding what to review
The second challenge is understanding what to review to make it as valuable as possible. We recommend following a formalised system for your competitor analysis. We've found a formal approach allows the competitor analysis to be run frequently, allowing you to compare changes over time.
Which competitors to include
The third challenge is which competitors to include in the analysis. In competitive environments, with lots of companies competing for the same business, it can be difficult to narrow things down to a sensible number of competitors for a meaningful analysis. In niche environments, you can face the opposite challenge of whether there are sufficient direct competitors for a meaningful analysis.
How frequently to run it
The forth challenge is deciding on the frequency to run the analysis. We typically recommend running it annually in detail, with quarterly updates, to identify any important changes earlier.
Getting sufficient value from it
The fifth challenge is getting sufficient value from the competitor analysis. You'll only get value from it by prioritising and taking action on what you find.
How to approach a competitor analysis to get the most value from it.
We'll discuss how to run a competitor analysis in our follow up Vlog and post.
In this post we'll look at how you can get the most value from your competitor analysis.
- Commit to a regular competitor analysis, to understand your market from your customers' perspective
- Create a formalised systematic approach to your competitor analysis, so that you can run it regularly and identify important changes more easily.
- Decide on the competitors to include in the analysis. Review these competitors for each review to make sure they are still relevant
- Decide on the right frequency to run the analysis. This will vary between industries. Understanding the value you get from it, and your capacity to take action following the analysis, will help you decide on the right frequency. From our experience a detailed annual analysis, with a quarterly update works well for most businesses.
- Decide on the data to capture. We typically capture about 70 data points and consolidate them into Strengths, Weaknesses, Opportunities and Threats - SWOT. Capturing data points, makes it easier to compare competitors and identify changes in the future. The SWOT analysis, works well as an executive summary of the information to decide on the priorities to take action on.
The benefits of running a regular competitor analysis
The main benefits we've identified in running regular competitor analysis for customers are:
- You keep in touch with your market
- You understand your market from your customers' perspective
- You identify priority improvement areas
- You identify opportunities
- You identify threats, so that you can work on mitigating them earlier
If you have an ambition to be a market leading business, you need to understand your competitors and where you can improve, especially from the perspective of the customer.
Competitor analysis is much easier in the internet age
Nowadays a significant proportion of the competitor analysis can be carried out from the comfort of your desk. Most of the information you'll need to compare is available online. From the companies' websites, social media profiles, online reviews and information aggregators.
Even if you are pushed for time, you'll be able to run a useful competitor analysis with limited time or resources.
Need help running your competitor analysis?
Many marketing consultants will run a market and competitor analysis as part of their service offering. Making this is a good place to start if you need help designing or running your competitor analysis. You can learn how to do a competitor analysis yourself here.
How to beat big business at digital in 2021
A note from LexisClick's founder, Stephen Bavister
Covid has accelerated the transition to digital by at least 5 years.
For the sharks of business with big budgets, this is the best thing since sliced bread.
They have the £££’s to win the attention of your customers.
But for the smaller fish like you and me, this has proven harder to keep up with for three main reasons:
- Customers have been de-sensitised to digital campaigns
- Customer expectations are higher than ever
- Our budgets are smaller than ever
But you can still win at digital, even when the sharks are trespassing your space. Here’s why:
When a shark is coming to attack the shoal of fish, you don’t need to out-swim the shark, you just need to get ahead of the other fish - this is your best chance of survival.
So how do you get ahead of the other “fish” and win at digital in 2021?
By making it as easy as possible for your customers to buy from you.
No amount of sales and marketing can outcompete a competitor that’s easier to buy from.
“But how do I make my services easier to buy?” I hear you ask.
Me and the team have created a short scorecard to help you idenify issues making you hard to buy from, it will also give you personalised tips on how to improve your weak areas.
All the best,
Founder of LexisClick Growth Consultancy